Terms

Last updated 3 November 2026

1. Who we are

Katnax (katnax.com) is run by Tekula Ltd, a company registered in England and Wales, company no. 13533205, registered office 35 Osier Crescent, Muswell Hill, London N10 1QR, United Kingdom. Email support@katnax.com. We are not VAT registered, so our prices have no VAT in them.

2. Who can use Katnax

You must be 18 or over to have a Katnax account. Children are welcome to make cards with a parent or carer who is signed in. Katnax is invitation only at the moment.

3. Making a card

• Katnax uses AI (from OpenAI and xAI) to paint pictures and suggest words from what you tell it. Results vary, so look over every page before you buy.
• If you think a card uses your picture or work without permission, email support@katnax.com and we'll look at it quickly.
• Some changes are free; extra changes may cost a little, and the price is shown before you use them.
• We refuse requests and pictures that are hateful, sexual, violent or unlawful, or that copy someone else's characters, logos or work. Our content check may also refuse something by mistake: tell us and we'll look.

4. Pictures you upload

• Only upload a picture you took yourself, or one you have permission to use. Pictures of other people need their permission.
• You are responsible for having the right to use the pictures you upload, and for any claim that you didn't.
• We may refuse a picture that breaks these terms or our content rules.
• Uploaded pictures are taken off your card once your order is placed. The finished pages of your card are kept with your order for 18 months, so we can help if anything goes wrong.

5. Buying

• The price of the card, postage and any copies is shown before you pay. Payment is taken by Stripe; we never see your card number.
• Your order is accepted when your payment goes through, and we email you a receipt.
• Vouchers: each code says its value, what it's for and when it ends. It can be used once unless it says otherwise, has no cash value and can't be exchanged for money.

6. Printed cards

We send your card to the printer within 1 to 2 working days, and it is posted with the delivery option you chose (see Delivery). Our printing partners are Prodigi and Cardly.

7. Your right to cancel

None of this affects your rights if something is faulty, damaged or not as described: see Refunds.

8. What you can do with your card

The finished card is yours to send, print and share for personal use. Please don't sell copies of it.

9. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or not using reasonable care and skill. We are not responsible for loss or damage that was not foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us limit.

10. Complaints

Email support@katnax.com or use Help, then Contact support, in the card maker. We reply within 2 working days and aim to sort it out within 14 days. If we can't settle a complaint, we don't use alternative dispute resolution. You can get free advice from the Citizens Advice consumer service, and you can also take a claim to the small claims court.

11. Your personal data

How we use it, who we share it with and how long we keep it: see Privacy.

12. The law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your own courts.