Refunds

Last updated 3 November 2026

Damaged, faulty or wrong

If your printed card arrives damaged or badly printed, or isn't the card you approved, tell us as soon as you can, with photos of the card and envelope. Our printers ask for photos within 7 days of it arriving, so the sooner the better. We'll reprint it free or refund you in full, whichever you prefer.

Lost in the post

See Delivery: we check with the printer, then reprint or refund.

PDFs

If your PDF won't open, or doesn't match the card you approved, tell us and we'll fix it or refund you.

Change of mind

Cards are made to your design and PDFs are supplied straight away, so we can't refund a change of mind (see Terms, section 7). If you spot a mistake after paying, contact us quickly: if your card hasn't gone to the printer yet, we'll cancel it and refund you.

How refunds are paid

To the card you paid with, within 14 days of us agreeing the refund. A voucher used on the order is given back as a voucher.

Your legal rights

Nothing here takes away your rights under the Consumer Rights Act 2015.